Tayon Help

Reuse an answer later in the flow

Name an answer with an identifier, then print it back on a later screen, put it in an email, or test it in a condition.

Every answer is stored under a name you choose. Write that name with a $ in front of it and Tayon replaces it with the answer.

Ask What is your name? with the identifier NAME, and a later screen that says Thanks $NAME, here is what we found shows Thanks Maya, here is what we found.

#Name the answer

The name is the Identifier (Variable Name) on a screen’s Interaction tab.

  1. Open the screen that asks the question.
  2. On the Interaction tab, set Identifier (Variable Name).
  3. Use it later as $ plus that name.

Rules of thumb:

  • Uppercase, no spaces: NAME, EMAIL, COMPANY_SIZE. Variables are matched exactly as written, so $name is not the same as $NAME.
  • Short. You will type it a lot.
  • Descriptive. Q4 tells nobody anything six months from now.
  • Unique per flow. Two questions sharing an identifier means the second answer overwrites the first.
  • Not the start of another one. With both PLAN and PLAN_PRICE in a flow, $PLAN_PRICE can come out as the plan’s answer followed by _PRICE. Use names like PLAN and PRICE instead.

Actions can store a result under an identifier too. API/Webhook Call and AI Prompt both have a Store Response In (Identifier) field, and what they get back is then available as $ plus that name, the same way an answer is.

#Where you can use them

Place Example
Screen text Thanks $NAME
Email subject and body New enquiry from $NAME at $COMPANY
SMS and WhatsApp messages Hi $NAME, your quote is ready
Split conditions $BUDGET > 5000
Redirect URLs https://example.com/thanks?name=$NAME
Webhook parameters and headers email=$EMAIL
AI Prompt text Summarise this request: $DETAILS
Dataset filters and updates STATUS=Confirmed

Anywhere a variable is accepted, the field usually says so. The message boxes carry the reminder Use $IDENTIFIER to include collected data.

#Variables you get for free

You do not have to collect everything yourself. Tayon also fills in variables about the visit, the contact, your account, a booking, a payment and more: $CRMDATA.CITY prints the city on the contact’s record, $UTM_CAMPAIGN the campaign that brought the visitor, and $FLOWASSIGNED.FNAME the first name of the team member handling the lead.

Every one of them, and where each one works, is listed in the variable reference.

#Doing arithmetic and formatting

Formulas such as FLOW.CALCULATE and FLOW.FORMATNUMBER work out sums and format numbers and dates, and you can pull single values out of a JSON reply. A quote screen can read:

Your annual total is FLOW.FORMATNUMBER(FLOW.CALCULATE($MONTHLY * 12, 2), DECIMALUS)

See Formulas and JSON values for every formula and format.

#When a variable prints as nothing

Almost always one of these:

  1. The question comes later than the screen using it. Variables only hold what has already been answered.
  2. The identifier does not match. A typo produces an empty value silently. There is no error.
  3. The visitor skipped it. An optional question that was left blank has nothing to print.

If you see the variable itself printed, such as a literal $PLAN on the screen, no step in this flow declares that identifier. Check the spelling against the Identifier (Variable Name) you set.

Related articles

Every variable you can use in a flowThe full list of $ variables Tayon fills in for you, from the contact's record and the visit to bookings, payments and course enrollment, and where each one works.Do sums, format values and read JSON in a flowThe FLOW formulas for arithmetic, number and date formatting and text, every format they accept, and the two ways to pull a value out of a JSON reply.Choose the right kind of questionEvery input type a screen can offer — text, contact details, dates, buttons, image choices, uploads and bookings — and which one to reach for.Send people down different pathsUse a split to check something you already know and route the visitor down a True or a False branch.

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