Decide how a bot flow starts

A conversational form runs when somebody opens its link. A bot flow has no link of its own — something has to set it off. That something is the trigger.

You pick it when you create the flow, next to the channel, and like the channel it is locked afterwards.

Which triggers you are offered depends on the channel you chose.

#Web Bot triggers

#Bot is Active

The default. It runs when the chat opens, so it is your welcome and qualification conversation.

Its settings live on the Start tab:

A start button can carry a Value as well as a label. The value is what the flow receives, so Tell me about pricing on the button can arrive as pricing inside the flow.

#URL Parameter

Runs only on pages carrying the parameter you name — letters, numbers, dashes and underscores only.

This is how one widget behaves differently in different places. Put promo-spring on your campaign landing page and that flow greets those visitors while everyone else gets the standard one.

#Rule Answered

Runs when one of your AI rules matches. Use it for a scripted path that takes over once the AI has recognised a specific intent.

#WhatsApp triggers

#Triggered by Message

You set a Trigger Message — the text to match. The flow starts when somebody’s message matches it.

This is the keyword pattern. Put Text START to 555… on a poster, set the trigger message to START, and the flow greets everyone who does.

#AI Agent triggers

All four need an AI Agent Member — the AI team member that handles the flow. Assign a lead to that member and the flow takes over.

AI Tasks is the follow-up sequence trigger: assign the lead, and the sequence of waits and messages begins.

The three Received triggers are for reacting to a reply. Someone answers your email, and the flow decides what happens next.

#Reading the trigger on your list of flows

Automation → Flows has a Trigger column showing each flow’s trigger, and a Timer column showing its start delay where it has one. That is the fastest way to see which of your flows fires when.

#Older triggers you may see

Flows built before the current set can show Page Timer, CRM Event, Flow Action or Follow Up. They still run. You cannot choose them for a new flow — pick the closest current equivalent instead.

#Choosing