Tayon Help

See what people answered

Read every response to a conversational form as a table — one row per visitor, one column per question — and export it to a spreadsheet.

Every answer a visitor gives is kept, question by question, whether or not they finished and whether or not they ever told you who they are. The Responses screen lays all of it out as one table.

#Open it

  1. Open Conversational Forms.
  2. On the site you want, choose Responses.

AppsConversational FormsResponses

The screen is titled after the site itself — Responses - Book a free audit, for example — so you always know which one you are reading.

One row per visitor, one column per question
One row per visitor, one column per question
Scrolling through submitted responses

#How to read the table

Column What it holds
Date When that visitor started.
Contact Their name, or failing that their email or phone. If Tayon never matched them to a contact, this reads Anonymous.
One per question The answer to that question. Blank means they never got that far, or skipped it.
Points The score that session accumulated, if your options carry points.

The question columns come from the site itself, in the order a visitor meets them. Steps that show something without asking anything do not get a column — only steps that collect an answer appear.

A count sits above the table: 16 responses, and so on. It reflects whatever filters you have applied, so it is also your answer to “how many people did X”.

#Anonymous rows are not a bug

Most rows will be anonymous, and that is normal. Someone can answer three questions and leave before the screen that asks for their email. Tayon has no way to name them — but it still has their answers, and those answers still count.

This is exactly the information a lead list cannot give you: what people said before they decided whether to identify themselves.

#Narrow it down

Four controls sit above the table:

Control Use it to
Initial Date / Final Date Limit the table to a period — a campaign week, last month.
Type All, Anonymous only, or Linked to a contact.
Export to CSV Download exactly what the filters are showing.

Anonymous only is the useful one for finding drop-off: filter to it and read down the columns. The question where the answers stop being filled in is the question that is losing you people.

#Export to a spreadsheet

Choose Export to CSV. The download honours your filters and includes every question column, so you can pivot, chart or hand it to someone else without giving them access to Tayon.

#What you will not find here

There is no chart of per-step drop-off, and no funnel view. The way to read drop-off today is the one above: filter, then look for the column where the answers run out.

#Empty states

Message Why
This flow has not been published yet, so it has no responses to show. The site has never been live, so nobody could have answered it. Publish it first.
This flow has no questions that collect an answer. Every step shows something but none of them asks for anything. Add a question step.
No records found The site is live and asks questions, but nothing matches your current filters. Widen the dates, or set Type back to All.

Related articles

Work with your list of sitesRead the status of every conversational form you have, copy its public link, and get to the editor, the responses or the delete button.Run a survey without creating contactsTurn on survey mode so answers are still recorded but nobody who responds lands in your CRM as a lead.Reuse an answer later in the flowName an answer with an identifier, then print it back on a later screen, put it in an email, or test it in a condition.

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